Inbound Technical Support – Brazilian Market (M/F)

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Our client is a multinational company whose core business focuses on Antivirus Solutions. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form and email.
In a contact center environment, the Assistants will deal with Database issues, Technical support (access, login/password reset, errors and installation procedures), Network and troubleshooting.

  • High School diploma
  • Technical certificates or Bachelor degree in Information Technology will be a plus
Experience Target
  • Customer Care Experience
  • Help Desk, Service Desk or Troubleshooting experience
  • Email and chat support experience
  • Brazilian Native Speaker (Eliminatory)
  • Strong English skills both spoken and written
  • Familiarity with web browsers and VPN issues
  • Experience with Windows based applications
  • Excellent Communication skills
Pay Rate
  • Full-time 8h/day, from Monday to Friday
  • Base salary (x14 months) + Lunch fee + Monthly Performance Bonus + Private health insurance


  • Careers opportunities
  • SITEL provide private health insurance to all employees, after 6 months of work
  • We can help you finding accommodation in Lisbon

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