Inbound Technical Support – Brazilian Market (M/F)

Our client is a multinational company whose core business focuses on Antivirus Solutions. Based in Lisbon, we are now recruiting Helpdesk Assistants to perform inbound support by phone, web form and email.
In a contact center environment, the Assistants will deal with Database issues, Technical support (access, login/password reset, errors and installation procedures), Network and troubleshooting.

Education

• High School diploma
• Technical certificates or Bachelor degree in Information Technology will be a plus

Experience Target

• Customer Care Experience
• Help Desk, Service Desk or Troubleshooting experience
• Email and chat support experience

Knowledge/Skills/Abilities

• Brazilian Native Speaker (Eliminatory)
• Strong English skills both spoken and written
• Familiarity with web browsers and VPN issues
• Experience with Windows based applications
• Excellent Communication skills

Pay Rate

• Full-time 8h/day, from Monday to Friday
• Base salary (x14 months) + Lunch fee + Monthly Performance Bonus + Private health insurance

Other

• Careers opportunities
• SITEL provide private health insurance to all employees, after 6 months of work
• We can help you finding accommodation in Lisbon