Helpdesk Advisor – Danish Market (M/F)

SITEL is a multinational Service Centre Outsourcing Provider Company, in Portugal for 20 years and now with a team of 800 associates. We believe Portugal is one of the best places to live and work, its contact center industry is one of the fastest growing and better equipped in the world, with quality results that match the most demanding standards. Developing Contact Centre projects in all EMEA region (Europe, Middle East and Africa) and Brazil, we are growing in a sustained and strategic way.

SITEL Portugal is one of the top performers in Contact Center Industry. Our proven multilingual capacities and relocation expertise are a key factor in SITEL sustained growth.

Top 5 Reasons to join us:

1. Start an international career;
2. Being involved in projects for worldwide brands;
3. Be part of a successful and growing company;
4. Meet people from all over the world;
5. Develop your language skills in an international environment.

Summary of Primary Job Responsibilities

Following the growth of our company in Portugal, we are now recruiting Danish native speakers to perform the role of Helpdesk Advisor to one of the biggest printer developer and provider companies in the world. Located in our office in Lisbon you will be integrated in a multicultural team. We are looking for new talent with commitment to build a successful career with Sitel Portugal.

Education

• High school degree (minimum)
• IT Technical training or degree is a plus

Experience Target

• Helpdesk or Service Desk Experience will be a plus
• Hardware and software technical knowledge will be a plus
• Experience with customer service

Knowledge/Skills/Abilities

• Danish native speaker (mandatory)
• Team work experience
• Good English knowledge both spoken and written
• Passionate about IT and technologies
• Knowledge about printers will be a plus
• Excellent communication skills and client oriented
• Team-Player & Conflict solving qualities

Pay Rate

• Base salary (x14 months) + language complement (x14 months) + meal allowance
• Private health insurance to all employees, after 6 months of work
• Monthly performance bonus
• We can help you finding accommodation in Lisbon
• We will help you to pay the 3 first months of your accommodation
• We can help you to pay the first travel for Portugal

Other

• Full-time – 8 hours per day – (your working schedule will be related to the country witch you will provide support)
• Training fully paid by SITEL and included in the work contract
• Career opportunities and good work environment
• Start Date: June 2015 (in Lisbon)