Bookings Team Leader (m/f) – Lisbon
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Kelly Services is a leader in providing workforce solutions. We offer a wide variety of human resources solutions, from outsourcing to consulting services as well as a world-class staffing service both on perm and temp.
Our client is creating a global and trustworthy brand for those who are seeking accommodation. Since 2013, has become the international reference portal for booking accommodation, reason why they are the solution to the housing problem. With one office in Lisbon, they have an innovative working concept and operating on the e-bookings sector, our client is always looking for smart engaged people who think different and want to become a part of a challenging project.
Currently, for their Lisbon office, we are looking for a Team Leader, to manage the Bookings team.
Perfil do Candidato
– Fluent in English (mandatory);
– Fluent in other language is a plus;
– Highly analytical approach and service passion;
– Customer Focus: proven experience driving business impact based on a deep understanding of customer and partner needs;
– Excellent communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries;
– Excellent leadership skills;
– Strong problem solving ability.
Develop procedures, policies and standards for the team;
– Act in order to maximize added value for Customer service activities and the Organisation overall;
– Identify opportunities and solutions to delight Customers and take the lead for internal cross functional implementation and leadership;
– Recommend and prepare action plans in order to increase team’s productivity, quality and customer services standards, completing audits, identifying customer service trends, determining system improvements and implementing change;
– Develop, foster and maintain effective customer and partner relationships maintaining an excellent customer satisfaction score.
– Direct contract with our client;
– Good economic conditions;
– Extensive training on market leading products, personal development programs and mentoring to fully develop skills;
– Interesting career prospects in a reputable company which rewards serious and hard workers.
Send us your cv and start a career where you can be more!
Your Future is calling!